The Problem
The community founder was manually granting Discord roles after every Stripe payment — sometimes taking hours, causing frustrated members to complain. Cancellations and failed payments were also handled manually.
The Solution
We built a complete community automation system that handles the full member lifecycle:
- Stripe webhook → instant Discord role assignment on payment
- Personalised welcome email sequence (Day 0, Day 3, Day 7)
- Automated Discord DM with onboarding guide and quick-start checklist
- Failed payment → grace period → automated dunning emails
- Cancellation → role removal + off-boarding sequence
- Monthly membership digest email triggered automatically
The Results
The founder reclaimed 20+ hours per week previously spent on manual admin. Member satisfaction improved significantly — access was now instant instead of taking hours. Churn reduced by 18% within 2 months due to the improved onboarding experience.